order questions
I LOST THE PAYNOW DETAILS, WHAT IS IT?
Paynow to UEN number is 53405360B or bank transfer to our DBS Business Bank Account 072 019 0920
For Scan & Pay
For overseas transfers, we recommend to use Shopify Pay or msg us on Instagram for bank details. We will only process your order once you notify us of your payment transaction.
Do send us the proof of payment with order #, via DM on our instagram @ladynjewelry or email us
WHAT WILL BE INCLUDED IN MY ITEM PURCHASE?
Every item purchased will come in our exclusive suede jewellery pouch, except for items specified in the product page.
MY ITEM IS DAMAGED OR HAS A DEFECT, WHAT SHOULD I DO?
If it is found damaged/faulty within 7 days upon receiving the item, we can offer you a store credit or a replacement. Do send us an email at ladynjewelry.sg@gmail.com to enquire
Why is my order cancelled?
If we did not receive a notification for your order payment within24 hours, your order will be automatically cancelled and the stock will be released for other customers.
I RECEIVED AN EMAIL NOTIFICATION SAYING MY ORDER IS FULFILLED AND IS ON THE WAY. WHAT DOES THIS MEAN?
This means that your item is packed and ready to be shipped out. Please take note that your item will be shipped within the 3 working days as part of our fulfillment process.
SHIPPING QUESTIONS
How long does shipping take?
There will be 3 working days to process and pack your order upon confirmed payment. This is in addition to the delivery time to take depending on your shipping method.
If there is any urgency to receive your order, please leave us a note in the order form and we will try our best to expedite it.
Click on this Shipping Policy to read more about our updated shipping lead times.
Where does my order ship from?
From Singapore!
Do you restock items?
For selected designs, yes! Do send us an email with the item of interest.
Do you ship overseas?
Yes, we do! We have shipped to Malaysia, Brunei, Australia, UAE, UK customers.
We are also a corporate partner with DHL to provide you with competitive rates. However we will strive to find the best shipping rates from other various logistic suppliers.
Do contact us at our email for shipping quotation before placing an order.
I RECEIVED AN EMAIL NOTIFICATION SAYING MY ORDER IS FULFILLED AND IS ON THE WAY. WHAT DOES THIS MEAN?
This means that your item is packed and ready to be shipped out. Please take note that your item will be shipped within the 3 working days as part of our fulfillment process.
returns and exchanges
What is your return policy?
If you are not satisfied with our product and would like to exchange/return, kindly write to us via email, within 1 month of purchase and not worn.
Sorry, no exchanges/returns for sale or products bought outside of our website (i.e. stockists or other online platform)
What is your exchange policy?
If you are not satisfied with our product and would like to exchange, kindly write to us via email, within 1 month of purchase and not worn.
Sorry, no exchanges/returns for sale or products bought outside of our website (i.e. stockists or other online platform)
How much is the return shipping fee?
Kindly write to us via email to enquire
When will I receive my refund?
Typically under 1 week. Kindly write to us via email to enquire.
CARE & MATERIALS
How do I care for my jewelry?
A little love goes a long way! When not wearing your jewelry, be sure to store it in the pouch it came in. This helps prevent scratching and maintain colour for alloy-plated jewelry.
To keep your piece looking its best, gently rub the surface with the polishing cloth included in your order. Remove your jewelry when applying scents, lotions and sprays, when exercising or in shower.
Where is my jewelry made?
Our products are designed in Singapore and made in China, Malaysia, and Indonesia. We strive to source our supplies from small family businesses.
We also make our products in small batches to avoid mass production and wastages.
Didn't find what you were looking for? Feel free to contact us at any time!