Every item purchased will come in a soft grey velvet jewellery pouch, except for items specified in the product page.
How much is shipping?
Click on this Shipping Policy to read more about our updated shipping rates.
International shipping will be air-freight and with tracking number.
How many days will my item arrive?
There will be 3 working days to process and pack your order upon confirmed payment. This is in addition to the delivery time to take depending on your shipping method.
If there is any urgency to receive your order, please leave us a note in the order form and we will try our best to expedite it.
Click on thisShipping Policyto read more about our updated shipping lead times.
Why is my order cancelled?
If we did not receive a notification for your order payment within 24 hours, your order will be automatically cancelled and the stock will be released for other customers.
I lost the PayNow details, what is it?
Paynow to UEN number is 53405360B or bank transfer to our DBS Business Bank Account 072 019 0920
Scan & Pay with QR Code below
For overseas transfers, we recommend to use Shopify Pay or msg us on Instagram for bank details.
We will only process your order once you notify us of your payment transaction. Do send us the proof of payment with order #, via DM on our instagram @ladynjewelry or email at contact@ladynjewelry.com
I received an email notification saying my order is fulfilled and is on the way. What does this mean?
This means that your item is packed and ready to be shipped out. Please take note that your item will be shipped within the 3 working days as part of our fulfillment process.
What if my item is lost in mail?
We are terribly sorry that this happens to you. Please send us an email at contact@ladynjewelry.com to check if the mail has been bounced back. We do recommend opting Registered mail/Smartpac.
Do you ship overseas?
Yes we do! We ship to Malaysia, Brunei and Australia.
For outside of abovementioned countries, please send us an email at contact@ladynjewelry.com for a postage quotation before placing an order.
My item is damaged or has a defect, what should I do?
If it is found damaged/faulty within 7 days upon receiving the item, we can offer you a store credit. Do send us an email at contact@ladynjewelry.com
I am interested to do a collaboration with you, what should I do?
We are definitely open to do collaborations and work with local entrepreneurs, do drop us an email at marketing@ladynjewelry.com
When and where is your next pop-up stall?
Do keep a look out on our instagram @ladynjewelry for latest updates.
Do you do back orders for out of stock items?
Some, yes! Do send us an email with the item of interest.
Do you offer bulk buys or collaboration?
Yes, we are in fact looking for interested parties as home or agent re-sellers. We will offer a simple profitable package which helps you earn some side income too!
Any other questions?
Just shoot us an email at contact@ladynjewelry.com
