FAQ
List of Frequently Asked Questions
- What will be included in my item purchase?
- Every item purchased will come in a soft grey velvet jewellery pouch, except for items specified in the product page.
- How much is shipping?
- Click on this Shipping Policy to read more about our updated shipping rates.
- International shipping will be air-freight and with tracking number.
- How many days will my item arrive?
- There will be 3 working days to process and pack your order upon confirmed payment. This is in addition to the delivery time to take depending on your shipping method.
- If there is any urgency to receive your order, please leave us a note in the order form and we will try our best to expedite it.
- Click on this Shipping Policy to read more about our updated shipping lead times.
- Why is my order cancelled?
- If we did not receive a notification for your order payment within 24 hours, your order will be automatically cancelled and the stock will be released for other customers.
- I lost the PayNow details, what is it?
- Paynow to UEN number is 53405360B or bank transfer to our DBS Business Bank Account 072 019 0920
- Scan & Pay with QR Code below
- For overseas transfers, we recommend to use Shopify Pay or msg us on Instagram for bank details.
- We will only process your order once you notify us of your payment transaction. Do send us the proof of payment with order #, via DM on our instagram @ladynjewelry or email at contact@ladynjewelry.com
- I received an email notification saying my order is fulfilled and is on the way. What does this mean?
- This means that your item is packed and ready to be shipped out. Please take note that your item will be shipped within the 3 working days as part of our fulfillment process.
- What if my item is lost in mail?
- We are terribly sorry that this happens to you. Please send us an email at contact@ladynjewelry.com to check if the mail has been bounced back. We do recommend opting Registered mail/Smartpac.
- Do you ship overseas?
- Yes we do! We ship to Malaysia, Brunei and Australia.
- For outside of abovementioned countries, please send us an email at contact@ladynjewelry.com for a postage quotation before placing an order.
- My item is damaged or has a defect, what should I do?
- If it is found damaged/faulty within 7 days upon receiving the item, we can offer you a store credit. Do send us an email at contact@ladynjewelry.com
- I am interested to do a collaboration with you, what should I do?
- We are definitely open to do collaborations and work with local entrepreneurs, do drop us an email at marketing@ladynjewelry.com
- When and where is your next pop-up stall?
- Do keep a look out on our instagram @ladynjewelry for latest updates.
- Do you do back orders for out of stock items?
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Some, yes! Do send us an email with the item of interest.
- Do you offer bulk buys or collaboration?
- Yes, we are in fact looking for interested parties as home or agent re-sellers. We will offer a simple profitable package which helps you earn some side income too!
- Any other questions?
- Just shoot us an email at contact@ladynjewelry.com